Backup and Storage Engineer

Key Responsibilities:

Backup Management (Dell NetWorker & Data Domain):

• Design, deploy, and manage backup and recovery solutions using Dell EMC NetWorker and Data Domain.
• Monitor backup jobs, troubleshoot failures, and perform regular testing of restore procedures.
• Carry out routine tasks such as job restarts, catalog maintenance, and daily health checks.
• Maintain backup retention policies and ensure compliance with business and regulatory requirements.
• Manage backup schedules, client configurations, and media management within NetWorker.
• Perform Data Domain administration including replication, capacity planning, and performance tuning.
• Handle Data Domain alerts, disk space management, replication jobs, and verify successful data deduplication.
• Work with stakeholders to define backup schedules and coverage for mission-critical systems (VMs, databases, file systems).
• Escalate unresolved issues to L3 support or vendor as per escalation matrix.

Storage Management (PowerMax, PowerStore, Isilon):

• Manage provisioning, zoning, and configuration of Dell PowerMax (SAN) and PowerStore arrays.
• Perform provisioning tasks such as LUN creation, expansion, and mapping on PowerMax and PowerStore arrays.
• Monitor performance, conduct regular health checks, and implement firmware/software upgrades.
• Manage Dell Isilon (NAS) clusters including SmartConnect, quotas, and file-sharing services.
• Execute file share creation, access control updates, and space monitoring for Isilon clusters.
• Perform capacity planning, performance optimization, and proactive risk mitigation for storage platforms.
• Support data migration, storage expansion, and lifecycle management of storage hardware and software.
• Monitor storage utilization, RAID health, and connectivity status through management tools (e.g., Unisphere).
• Assist in patching, firmware updates, and scheduled maintenance windows.
• Coordinate with L3 teams for complex troubleshooting and root cause analysis.

General Responsibilities & Operational Support:

• Ensure proper documentation of architecture, configuration changes, and operational procedures.
• Maintain daily/weekly operational checklists and provide accurate reports on backup and storage health.
• Participate in change management processes as per ITIL framework, incident response/request, and root cause analysis.
• Coordinate with server, network, and application teams for integrated infrastructure operations.
• Engage with Dell EMC support for ticketing, escalations, and proactive maintenance.
• Contribute to DR drill preparation and planning, execution of DR drills, support data restoration activities during testing or actual recovery.
• Participate in on-call rotation and provide weekend/after-hours support if required..
• Maintain inventory, support matrix, and up-to-date documentation of configurations.

To be provided