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Khobar, Saudi Arabia
Posted 2023/04/17 08:25:34
Expires 2023-06-16
Ref: JB1100032718
Job Description
- Receive and perform initial verification on various request forms (checklist & timestamp is must).
- Coordinate with WB, Ops & Compliance to improve internal processes in order to expedite set-ups.
- Profiling and setup clients credential information for GIB eBank covering CBX, Eximbills CE, GIB eCollect and any other or future application offered via GIB eBank.
- Implement GIB eBank solution as per the application form and user forms received in the respective agreed TAT.
- Resolve any clarification on customer application forms or user forms with the Solution Delivery Team and if required GTB Sales Team.
- Resolving Customer issues and responding queries raised by customer over email and phone.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Engage client directly and professionally as and when required.
- Following up with relevant departments on client issues
- MIS required to support the team
- Prepare weekly report to share the set-ups entertained during the week with the team
- Client communication – on broadcasts etc to be sent to client email database
- Follow-up with clients to get the missing documents in place.
- Ability to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy.
- Attends to any other relevant duties as assigned.
- Understand and capture client requirements.
Skills
- Strong Interpersonal Skills
- Results focused/oriented.
- Good knowledge of Information Technology (IT) and Banking Operations.
- Good communication and presentation skills.
- Good experience of computer programs, including excel spreadsheets and power point.
- Exceptional levels of integrity, professionalism and impartiality.
- Strong Knowledge of WB Channels
- Good understanding of Cash Management Business
Job Details
Job Location
Khobar, Saudi Arabia
Job Role
Accounting/Banking/Finance
Employment Type
Direct Employee
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
