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Customer Service Representative

Riyadh, Saudi Arabia Posted 2023/08/28 08:25:00 Ref: JB1100038315

Job Description

  • Provide proactive customer driven servicing of all corporate customer banking needs as per quality standards in order to enhance the Bank’s image.
  • Coordinate/arrange new account opening ensuring accuracy of all documents received and they are in compliance with bank requirements.
  • Process orders, forms, applications and requests (such as: new draw-downs and renewal loans and ensure the accuracy of credit line utilization, availability, documentation and the payment instructions).
  • Perform customer verifications.
  • Manage customers' accounts. Keep records of customer interactions and transactions (for example: Monitor all incoming funds related to contract financing and maintain a control sheet to record the same).
  • Manage all direct communication with the customer either by telephone, electronically or face to face in the most professional manner and ensure delivery of excellent service
  • Obtain and evaluate all relevant information to handle product and service inquiries. Handle and resolve customer complaints. Follow up on customer interactions.
  • Record details of inquiries, comments and complaints. Record details of actions taken.
  • Direct requests and unresolved issues to the designated resource/person.
  • Comply with all relevant bank policies, procedures, controls and the applicable regulatory guidelines


  • Good understanding of corporate credit documentation.
  • Strong communication skills
  • Strong interpersonal skills

Job Details

Job Location Riyadh, Saudi Arabia
Job Role Banking
Employment Type Direct Employee
Number of Vacancies 1

Preferred Candidate

Career Level Entry Level

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