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Available Jobs
Database and Middleware Manager
Khobar
Job Purpose The Database and Middleware Manager provides infrastructure expertise for the relevant technical area to ensure that infrastructure delivery and operations are efficient and effective. The Database and Middleware Manager designs, implements and supports infrastructure, working with other internal IT teams and with suppliers to deliver infrastructure solutions. The Database and Middleware Manager will directly manage technical resources to deliver infrastructure services to the bank’s internal and external customers. Key Accountabilities 1. Ensure that the IT Infrastructure design, implementation, support and maintenance activities are conducted according to the requirements of the bank’s capacity, products and services. 2. Manage the collaboration with all stakeholders (such as internal customers, technology team and infrastructure vendors) participating in systems design, implementation, support, maintenance and improvement. 3. Assess demand for changes/enhancements to new and existing applications, making recommendations regarding infrastructure capacity, performance, compatibility, security, support and associated cost estimates to execute systems enhancements. 4. Assess the issues/change requests, factor in impact, business priorities and delivery capabilities; schedule delivery, and liaise with stakeholder for timely delivery of solutions. 5. Support the review and monitoring of the performance, quality, capacity and security of the respective infrastructure and ensure all appropriate follow-up is executed, such as problem remediation and root cause analysis. 6. Align and integrate with the development of the bank’s overall platform architecture. 7. Team management, coaching, mentoring, development and knowledge transfer. 8. Control Infrastructure budget, licensing and service contracts. 9. Manage Infrastructure regulatory requirements, risk exposure and audit recommendations.
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26-Oct-2025
Release & Deployment Lead
Khobar
Job Purpose The IT Release Manager provides domain and technical expertise for the relevant subject area and platform to ensure that platform design, delivery, and ongoing management is efficient and effective, providing services to the bank’s external customers and internal organisation. The IT Release Manager is responsible for the release management lifecycle, focusing on coordinating various aspects of production and projects into one integrated solution. (S)he is responsible for ensuring that resources, timelines, and the overall quality of the process are all considered and accounted for. The IT Release Manager may directly manage technical platform resources as required by platform development programs. Key Accountabilities 1. Plan release windows and the overall release lifecycle. 2. Manage risks that may affect release scope. 3. Manage collaboration with all stakeholders (such as internal customers, technology team and application vendors) participating in systems platform development and support. 4. Assess requests for changes to applications, making recommendations regarding solutions and associated cost estimates to introduce systems enhancements. 5. Critically evaluate information gathered from multiple sources (along with root cause analysis), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. 6. Assess the issues/change requests, factor in impact, business priorities and delivery capabilities; schedule delivery, liaise with vendors for timely delivery of solutions. 7. Facilitate requirements gathering and process mapping workshops. Collect and analyse business requirements in detail and map them to current and future information technology activities, producing any appropriate artefacts as required by the lifecycle. 8. Work with software developers, programmers and other teams to ensure technical compatibility and user satisfaction. 9. Provide expertise and recommendations in assessing new projects and initiatives to support and enhance the bank’s solutions. 10. Review and monitor the performance and quality of the respective platform and ensure all appropriate follow-up is executed, such as problem remediation and root cause analysis.
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12-Oct-2025
Counter-Fraud Analyst
Khobar
Data Analytics and Intelligence Conduct Counter-Fraud data analytics to enable the analysis of large volumes of transactions and proactive identification of fraud threats. 2. Conduct counter-fraud data analysis to facilitate the proactive and reactive tuning of Counter-Fraud systems. Performing comprehensive reviews on alerts decisions, fraud investigations outcome and recommend system enhancements. 4. Execute manual review or monitoring processes for transactions that couldn’t come under the scope of existing Fraud detection system due to limitation, data synchronization, technical reasons. 5. Analysis of intelligence and data to identify fraud trends, typologies and the root cause of fraud incidents related to the products (e.g., payment fraud; scams; and social engineering) and delivery channels (digital channels such as online and mobile) offered by the Bank. 6. Usage of Counter-Fraud technology, process, mechanism to ensure systems are operating effectively with scenarios relevant to the risks faced by the Bank. Aiding enhancement of Fraud Detection System and supporting Financial Crime & Cyber Security alignment: 1. Assist Fraud Detection Manager in enhancing Fraud Prevention/Detection System (EFMS, Cyber fraud Behavior system) with new scenario, rules, and its associated parameters – thresholds, values, amount etc. 2. Assist Fraud Detection Manager in setting up an alignment / coordination via appropriate counter-fraud data analysis, intelligence to supporting Financial Crime & Cyber Security alignment. 3. Coordinate with Information Technology team for IT related issues. Database/Register and Reporting: 1. Record and Maintain case register on alerts and its statuses according to bank’s policy / procedure. 2. Assist Fraud Detection Manager in preparing reports as when required for submission to management committee, CFGC, Board or other forums and meetings. 3. Assist Fraud Monitoring Manager in preparing and report SAMA and other regulatory/supervisory authorities’ requests pertaining to Fraud Detection. 4. Adhoc - Regulatory mandates & Special projects Assist fraud Detection Manager in collaboration with business/support stakeholder for execution of new projects, products, services in order to have resilient fraud risk management framework.
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09-Oct-2025
Production Support Officer
Khobar
Job Purpose The Support Analyst provides application support to resolve issues with computer programs, hardware, and peripherals, and is responsible for responding to technical queries and issues, resolving problems in a timely manner and providing technical recommendations. The Support Analyst must provide exceptional customer service, perform user administrative responsibilities efficiently, and should be able to display excellent problem-solving skills and solid knowledge of IT solutions. Key Accountabilities 1. Analyse client problems and document solutions. 2. Coordinate all production support issues with application development management. Provide technical support for production cycles jobs and troubleshoots issues. 3. Provide solutions and detailed documentation for network and system related issues. 4. Perform root cause analysis of problems. 5. Enhance existing production support procedures. Interact with infrastructure, release management, change management, QA, DBA and application teams. 6. Work with software developers, programmers and other teams to ensure technical compatibility and user satisfaction. 7. Assist customers for the purpose of improving processes related to system issues. 8. Maintain error logs and resolution reports in coordination with IT departments. 9. Offer recommendations — based on various metrics — on how to improve the support process in its entirety. 10. To be able to provide 24*7 support for the critical applications and incidents as per the policies and procedures.
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